Passport? Good.

What number do I call in an emergency?

Short answer

110 for police, 119 for fire or ambulance. Both are free and work from any phone.

Diagram: 110 reaches the police, 119 reaches fire and ambulance

Two numbers, split by what happened

110 reaches the police. 119 reaches the fire service, which also dispatches ambulances — there is no separate medical number to remember.

Both are free, both work from a mobile without a local SIM, and both work from a payphone without payment. If you are not sure which one you need, the operator will redirect you rather than hang up.

The trap if you are visiting more than one country

110 is the police number here. In South Korea, 110 is the number for non-emergency public service enquiries, and the police are on 112.

Two neighbouring countries, the same three digits, entirely different desks. If your trip covers both, this is the one pair of numbers worth writing down rather than half-remembering.

When it is not an emergency

A 24-hour visitor hotline runs every day of the year for problems that are urgent to you but not a matter for police or ambulance — a lost passport, a sudden illness, a train you cannot work out at midnight.

It is staffed in several languages, which is the practical difference from calling an emergency line and struggling. Save the number before you need it, not while you need it.

Good to know

  • 119 covers both fire and ambulance — there is no third number for medical
  • Emergency calls connect without a local SIM and without credit

Sources: JNTO · JNTO — Japan Visitor Hotline · Updated

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